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Case Studies

Premier Visual Voice: An Industry Case Study

Success Through Service. Margaret Downs is the President and CEO of Premier Visual Voice. Established in 2011, Margaret’s company provides accurate, live event captioning and CART services through both voice writing and steno-based captions. Located in the in the Cleveland, Ohio area, Margaret and her team of ten captioners provide much-needed accessibility services for the deaf and hard of hearing all over the country. Premier Visual Voice is a 100% woman-owned small business and is EDGE certified (Encouraging Diversity, Growth Equality) in the state of Ohio. PVV provides high-quality captions for live webinars and classroom lectures to large conferences of over 10,000 attendees. Her company also provides post-production...

Total Recall Captioning, Inc: An Industry Case Study

Exceeding Expectations. Sandy Eisenberg, President and CEO of Total Recall Captioning, Inc., has been in business since 1992. She was the first realtime captioner in the California State University system and obtained the first staff captioning position there. In 2003, Sandy was looking to expand her business and start offering real-time CART captioning. Being an owner of a growing agency, Sandy has captioners working for her all over the country providing both onsite and remote CART captioning services. She needed a captioning product that was seamless, flexible and easy to use. After having the opportunity to learn about StreamText and all of its great features, Sandy decided to...

AB Captioning & CART: An Industry Case Study

CHALLENGE When Sandra from AB Captioning & CART was looking for a remote real-time solution to offer her clients, she faced two hurdles: The current technology she was using was very outdated and had several technical glitches. There was hesitation from her clients to trust a remote product because they experienced difficulties in the past. Complicating the process was the fact that no one in Canada had successfully used a remote product for CART/captioning; therefore, her clients were insisting she come on-site to provide her services. To effectively change the minds of her clients, Sandra needed a remote captioning solution that would allow her to capture the spoken...